Frequently Asked Questions

1. How should I clean my Hunter Douglas window coverings?



Click here to download our Care and Cleaning product maintenance guide. 

2. Where can I have my Hunter Douglas window coverings repaired?



For warranty or repair service, please contact the dealer from whom you purchased the product. The dealer will work with us to promptly repair and/or replace any defective parts or components. If your dealer is no longer in business, please visit our Dealer Locator. By inserting your postal code, you will be provided with a list of dealers in your area that may be able to provide service.

Please note, our warranty does not include any costs associated with the removal or reinstallation of product(s) or any applicable freight costs.   

Please note different warranty periods and terms apply to specific products as well as products ordered through our Commercial Department.


3. What warranty do I have with my product?



For warranty or repair service, please contact the dealer from whom you purchased the product. The dealer will work with us to promptly repair and/or replace any defective parts or components. If your dealer is no longer in business, please visit our Dealer Locator. By inserting your postal code, you will be provided with a list of dealers in your area that may be able to provide service.

Please note, our warranty does not include any costs associated with the removal or reinstallation of product(s) or any applicable freight costs.

Please note different warranty periods and terms apply to specific products as well as products ordered through our Commercial Department.


4. How do I measure for an inside or outside mount?



While we recommend you contact your local Hunter Douglas dealer to arrange for a professional to measure your windows, if you'd like to do it yourself, below are some general guidelines:

Inside Mount (IB) 

Measure the width inside the window opening at the top, middle and bottom. The top measurement is critical because the headrail must fit! Record the actual dimension of the shortest width to the nearest one eighth of an inch. 

Measure the height inside the window opening at left, right and center. Record the actual dimension of the shortest height to the nearest one eighth of an inch. Also measure the window on its diagonals. If the two diagonal dimensions are not exactly the same, it may be necessary to specify an outside mount for optimal fit, light control and privacy. 

The ordered width should ensure a precise fit for the headrail and allow proper operation of the shade. If widths in the window vary, order the minimum width if necessary to allow the shade to raise and lower properly. 

The ordered height should ensure clean operation at the base of the window as well as provide maximum privacy and light control. 

Note:  Be sure the window opening is deep enough to install the mounting bracket.

Outside Mount (OB) 

Measure the desired width and height. To minimize light leakage, the shade should overlap the window opening at least 2" on each side and at the bottom. 

When measuring the height, take into account the requirements for mounting the bracket attachment.


5. I have young children and safety is a big concern for me. What Hunter Douglas products should I consider?



All Hunter Douglas products are designed with safety in mind, and provide standard or optional safety features. If you select a window treatment in the Products section, you will see information about what lifting systems and motorization options are available for that product. Click here to download a copy of our Child Safety brochure.

6. Where are your colours and fabrics located on your web site?



We do not currently have fabric or colour charts available online. Hunter Douglas recommends you view the wide selection fabrics and colours at a local Hunter Douglas dealer. If you visit our Dealer Locator page, we can refer you to Hunter Douglas dealers in your area.

7. How do I order replacement parts?



For replacement parts, please contact the dealer from whom you purchased the product. The dealer will work with us to promptly repair and/or replace any defective parts or components. If your dealer is no longer in business or you inherited your window coverings (perhaps they came with your new home) and you need to find a local Hunter Douglas dealer, visit our Dealer Locator page to find a window covering professional near you.

8. How do I replace the cords on my Duette® honeycomb or Brilliance® pleated shade?



For cord replacements, please contact the dealer from whom you purchased the product. The dealer will work with us to promptly repair and/or replace any defective parts or components. If your dealer is no longer in business or you inherited your window coverings (perhaps they came with your new home) and you need to find a local Hunter Douglas dealer, visit our Dealer Locator page to find a window covering professional near you.

9. Can I have my shades cut down?



Some of our products may be cut down, however there are limitations with certain products, fabrics, lift systems, cord routes and size in general. You will need to contact your dealer and they in turn will communicate with us to determine what can be done.

10. I changed the batteries in my Duette® honeycomb shade with PowerRise® and it still does not operate.



To reset the limits on your Duette shade with PowerRise you need to first gently pull on the bottom rail while pointing the remote control at the satellite eye. Once the blind is at the fully lowered position, hold the 'down' button on the remote for five to eight seconds while continuing to point the remote at the eye. Then raise the shade up as far as it will go and hold the 'up' button of your remote control for approximately five seconds. The fabric should stack tightly.

11. How do I find what levels of energy efficiency, UV protection, privacy and lighting control my window coverings provide?



When you select a Hunter Douglas product from within the Products section, you'll be able to see what levels of energy efficiency, UV protection, privacy and lighting control are available for that treatment.

12. I'm looking for window treatments with a motorized lifting system. What Hunter Douglas products should I consider?



Motorization, remote control, and innovative manual lifting systems are available for many Hunter Douglas window treatments. If you select a window treatment in the Products section, you'll see information about what lifting systems are available for that product.

13. Does Hunter Douglas sell directly to consumers?



No, Hunter Douglas does not sell directly to consumers. If you visit our Dealer Locator, we can refer you to Hunter Douglas dealers in your area.

14. I'm not happy with the product I ordered, can I exchange it?



Hunter Douglas products are custom made and therefore are not returnable or exchangeable unless the are defective according to the our Limited Lifetime Warranty. However, you can discuss your concerns with your dealer who may be able to work with us to determine what the possible solutions are.

15. I saw some Hunter Douglas products in the US or Europe and I can't find them in Canada. Why do you not carry them?



There are slight differences in product offerings from country to country.  The product range we carry is determined by many factors including regional needs, manufacturing capabilities and Canadian duties on imported components.  We at Hunter Douglas Canada are proud to offer the most comprehensive line of custom window coverings in the nation with literally thousands of material, colour and functional combinations available to meet your needs.

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